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  • OYH
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  • OYH
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  • VASA
    VASA brand_arr
  • HONGSHI
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  • Golden Wrapping
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  • TDF
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  • YUHONG
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FAQs

  • Q

    What are shelf-life and warranty terms?

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    A

    12 months from the date of production when stored properly and unopened.

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  • Q

    Can you provide a free sample for the test?

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    A

    Yes, absolutely. You can contact your local sales representative to request samples or swatches for product performance testing or color selection. Additionally, we periodically hold product showcase events where a variety of items are displayed. Be sure to stay updated for the latest information.

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  • Q

    Are these safe for the environment and human health?

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    A

    Our products have earned international environmental certifications, including EC1PLUS and French A+, and feature odorless, ultra-low VOC formulations, thus ensuring no harm to human health or the environment.

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  • Q

    Do the products comply with relevant standards (e.g., ASTM, EN, ISO)?

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    A

    Products meet international quality standards. Always request product data sheets and third-party certifications.

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  • Q

    What is included in our residential construction retail products for overseas markets?

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    A

    Our product range comprises five core systems: 1. Residential Waterproof and Moisture Protection System 2. Tile & Stone Installation System 3. Wall Mold-Resistant Coating System 4. Sealant and Adhesive System 5. Whole-House Seam Management System

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  • Q

    What is the typical lead time for delivery?

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    A

    Production:
    1. Asphalt shingles and stone-coated metal tiles: 7-10 days
    2. Ceramic tiles and photovoltaic tiles: 10-15 days
    Transportation:
    1. To Southeast Asia: 7-10 days
    2. To Europe/North America: Approximately 25-35 days
    3. To Latin America: Approximately 20-45 days

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  • Q

    What is your production capacity?

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    A

    Our annual production capacities are as follows:
    1. Asphalt shingles and stone-coated metal tiles: 4.5 million square meters
    2. Ceramic tiles: 4 million pieces

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  • Q

    What products can you provide?

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    A

    As a one-stop solution expert for tile roofing systems, we offer a comprehensive range of products, including:
    1. Asphalt shingles
    2. Stone-coated metal tiles
    3. Ceramic tiles
    4. Photovoltaic tiles
    5. Various accessories for sloped roofing systems

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  • Q

    How many factories do you have, and where are they located?

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    A

    We currently operate three factories for tile roofing systems in China, located at:
    1. Anhui Production, R&D, and Logistics Base
    2. Chongqing Production, R&D, and Logistics Base
    3. Hebei Production, R&D, and Logistics Base

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  • Q

    What are the auxiliary installation and construction supports?

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    A

    We can provide construction videos of our main products to guide their construction.

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  • Q

    What is the main packaging form of VASA products?

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    A

    VASA's products are mainly packaged in valve pockets and transported on wooden pallets.

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  • Q

    Has VASA's product been certified for environmental protection? What are the certifications?

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    A

    VASA's products have undergone environmental certification, including German GEV-EMICODE certification and French A+ certification.

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  • Q

    What is the freight delivery time for VASA?

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    A

    The reference delivery time for VASA products is seven days within China, sea freight to South East Asia: 7-10 days; Europe/Americas: ~25–35 days; Latin America: ~20-45 days

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  • Q

    What is VASA's production capacity?

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    A

    The production capacity of VASA dry powder mortar products is approximately 7 million tons.

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  • Q

    Where is VASA's main production base?

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    A

    VASA's main production bases are distributed throughout China, and there is also a factory in Johor Bahru, Malaysia.

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