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FAQs

Retailing Products
  • Q
    What are shelf-life and warranty terms?
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    A
    12 months from the date of production when stored properly and unopened.
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  • Q
    Can you provide a free sample for the test?
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    A
    Yes, absolutely. You can contact your local sales representative to request samples or swatches for product performance testing or color selection. Additionally, we periodically hold product showcase events where a variety of items are displayed. Be sure to stay updated for the latest information.
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  • Q
    Are these safe for the environment and human health?
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    A
    Our products have earned international environmental certifications, including EC1PLUS and French A+, and feature odorless, ultra-low VOC formulations, thus ensuring no harm to human health or the environment.
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  • Q
    Do the products comply with relevant standards (e.g., ASTM, EN, ISO)?
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    A
    Products meet international quality standards. Always request product data sheets and third-party certifications.
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  • Q
    What is included in our residential construction retail products for overseas markets?
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    A
    Our product range comprises five core systems: 1. Residential Waterproof and Moisture Protection System 2. Tile & Stone Installation System 3. Wall Mold-Resistant Coating System 4. Sealant and Adhesive System 5. Whole-House Seam Management System
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